Why choose Rich Returns?

You might be familiar with the term 'post-purchase experience'—but what does it really mean? Essentially, a stellar post-purchase experience is a strategy to expand your business and enhance your brand. It hinges on forging meaningful, enduring relationships with your customers by offering exceptional customer service and valuable interactions with your products.

Moreover, it involves appreciating and empowering these individuals to achieve their objectives at any point in their journey with you. Why does this matter? Because your success is directly tied to your customers' success. The Rich Returns Platform is designed as a return solution to facilitate this post-purchase experience, aiming to foster growth for both you and your customers.

Easy returns process

With Rich Returns, it's easy for your customers to return items. Our system simplifies the entire item return journey, making it easy, intuitive, and hassle-free. By utilizing policies and advanced rules, you can automate returns, leading to happy customers, satisfied staff, and improved business decisions.

Configurable exchange options

Offer customers the option to exchange items instead of requesting refunds. Implement automatic return policies that help retain more revenue for your company.

Exceptional customer experience

A fast and easy return and exchange process makes customers more inclined to shop with you, enhancing their overall experience. This positive customer experience significantly impacts Customer Lifetime Value (CLV) and Average Order Value (AOV), as well as fosters brand loyalty. Satisfied customers are likely to return for future purchases.

More revenue & higher customer LTV

An excellent customer experience, characterized by a straightforward return and exchange process, not only retains more revenue daily but also ensures long-term customer satisfaction and loyalty to your brand.
What makes you a trusted partner for Shopify Plus merchants?

Our extensive experience with large-scale Shopify and Shopify Plus merchants enables us to be your trusted partner for scaling globally.

Why should I join your family of Shopify merchants?

Trusted by some of the fastest-growing Shopify stores, we deliver a seamless experience for returns and exchanges to their customers. From startups to established companies and publicly traded enterprises, we help our customers deliver a great post-purchase experience at any scale.

How are your Shopify integrations designed?

Our integrations are built exclusively for Shopify and Shopify Plus with an easy-to-use experience in mind, ensuring a seamless integration for your store.

How do you handle Data Protection?

Taking Data Protection seriously, we invite you to read our primer on Data Protection at Rich Returns. We are committed to safeguarding your data in compliance with the latest regulations.

What kind of support can I expect?

We provide extensive documentation and responsive technical support to assist you every step of the way, ensuring you have the support you need when you need it.

Do you offer a free trial?

Yes, you can try Rich Returns for free for 14 days. Our friendly team will work with you to get you up and running as soon as possible.

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Start your free trial

Ready to enhance your returns & exchanges experience? Sign up for our free trial today.