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Customer Incentives

Better Experience for Shopify Merchants

Tailored for Shopify merchants, the Rich Returns app enhances your return processes, making them more efficient and user-friendly, which frees up your team to focus on actions that grow your business.
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Trusted by fast-growing brands

Built for Shopify Merchants

Minimize the pain points associated with product returns & exchanges. Trusted by over 700 fast-growing merchants.

Spend less time processing returns

Provide your team with a streamlined solution for managing Shopify returns quickly—all through one dashboard that gives you a view of all necessary information. Further simplify the process by auto-approving returns using our Advanced Rules Builder.
Reduce operational costs & elevate efficiency via automation
Preserve revenue & retain more customers
Build trust & customer loyalty
Manage all returns and exchanges in one dashboard
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Collect feedback that drives revenue

Dig even deeper into our detailed reports to identify reasons for product defects before they affect a significant portion of your customers. Give data analysts the foundation to learn from Shopify return data for future product launches. Empower designers and product managers to check photos uploaded by customers of faulty items, thereby improving the existing product pipeline.
Identify product defects early
Get valuable feedback from customers
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Why Rich Returns

Excellent experience is our priority

Our in-depth integration with Shopify provides a best-in-class solution for merchants looking to scale their Shopify stores.

Built for growth

Our extensive experience with Shopify Plus merchants makes us your trusted partner for Shopify returns and expanding your brand globally.


Rich Returns seamlessly integrates with Intercom, EasyPost, Shippo, and ShipStation, enabling connectivity with over 50 carriers worldwide. Additionally, a public REST API is available to connect your logistics, 3PL, ERP, CRM, or IMS systems.

Great app for our return shipments. We can offer free returns from countries outside the EU to our warehouse within the EU because of Rich Returns.

M&H Uniforms

Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back. Rich Returns is more flexible & better for our business!

Malo'o Racks

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time.

Vaja Cases

Our people make all the difference

We function as an extension of your team, diligently ensuring that every aspect of your returns processes operates seamlessly and efficiently.

More than just a provider

We're your dedicated partner, here for the long haul. Count on us to stand by your side, offering unwavering support and innovative solutions for your success.

Expert technical support

Our dedicated team is equipped to guide you through every step of the way to ensure swift and efficient returns.

Comprehensive documentation

Explore in-depth video walkthroughs of our platform and resources crafted to maximize your utilization of Rich Returns.