New Feature
Customer Incentives

Revolutionizing Shopify Exchanges

Transform returns into opportunities by encouraging product exchanges. Retain more revenue and improve customer satisfaction.
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Trusted by fast-growing brands

Elevated exchange experience

Minimize the pain points associated with product returns & exchanges. Trusted by over 700 fast-growing merchants.

Retain more revenue

Boost your Shopify revenue by encouraging customers to choose product exchanges over refunds with Rich Returns' intuitive platform.
Benefit from opportunities to upsell & cross-sell
Preserve revenue & retain more customers
Enhance customer loyalty & satisfaction
Improve brand perception
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One-click exchanges for your customers

Offer an unparalleled experience to drive more product exchanges and reduce refunds, ultimately increasing Customer Lifetime Value by ensuring customers return to your store due to a seamless exchange process.
Time-saving, as no contact with support is needed
Live visibility of current inventory
Effortless switching between variants or different products
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One-click exchanges for your team

Empower your team with the necessary tools to swiftly process exchange orders. Eliminate manual errors, enhance productivity, and transform exchanges into a competitive advantage for your organization.
Handle exchange & draft orders with a single click
Set up exchange policies that meet your requirements
Reduce mistakes & improve productivity
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Customer incentives feature

Drive revenue growth by incentivizing customers with additional bonuses for exchanges & store credit. This revolutionizes the way you handle returns and exchanges on your Shopify store, enabling seamless conversion of refunds into store credit and exchanges.
Increase customer retention & revenue preservation
Convert returns into product exchanges & store credit
Benefits from opportunities to up-sell
Grow customer lifetime-value
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Why Rich Returns

Excellent experience is our priority

Our in-depth integration with Shopify provides a best-in-class solution for merchants looking to scale their Shopify stores.

Built for growth

Our extensive experience with Shopify Plus merchants makes us your trusted partner for Shopify returns and expanding your brand globally.


Rich Returns seamlessly integrates with Intercom, EasyPost, Shippo, and ShipStation, enabling connectivity with over 50 carriers worldwide. Additionally, a public REST API is available to connect your logistics, 3PL, ERP, CRM, or IMS systems.

Great app for our return shipments. We can offer free returns from countries outside the EU to our warehouse within the EU because of Rich Returns.

M&H Uniforms

Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back. Rich Returns is more flexible & better for our business!

Malo'o Racks

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time.

Vaja Cases

Our people make all the difference

We function as an extension of your team, diligently ensuring that every aspect of your returns processes operates seamlessly and efficiently.

More than just a provider

We're your dedicated partner, here for the long haul. Count on us to stand by your side, offering unwavering support and innovative solutions for your success.

Expert technical support

Our dedicated team is equipped to guide you through every step of the way to ensure swift and efficient returns.

Comprehensive documentation

Explore in-depth video walkthroughs of our platform and resources crafted to maximize your utilization of Rich Returns.