New Feature
Customer Incentives

Exceptional Return & Exchange Experiences

Automate return processes. Maximize profits with product exchanges & enhance customer loyalty.
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Trusted by fast-growing brands

Solution that helps you grow

Minimize the pain points associated with product returns & exchanges. Trusted by over 700 fast-growing merchants.

Automate product returns

A significant portion of a customer support representative's day is dedicated to handling inquiries related to returns. Empower your customers with a self-service option that delivers a remarkable experience.
Streamline your Shopify returns process
Automate refunds at the push of a button
Dramatically cut back on the resources dedicated to returns
View & manage all returns in an ease-to-use dashboard
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Increase sales & reduce costs

Prominently offering an easy returns process is the single most impactful action for converting more visitors into customers & increasing your average order value.
Easily build trust with visitors
Boost conversion rates
Increase average order value (AOV)
Grow customer lifetime-value
Retain more revenue by encouraging product exchanges
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Why Rich Returns

Excellent experience is our priority

Our in-depth integration with Shopify provides a best-in-class solution for merchants looking to scale their Shopify stores.

Built for growth

Our extensive experience with Shopify Plus merchants makes us your trusted partner for Shopify returns and expanding your brand globally.


Rich Returns seamlessly integrates with Intercom, EasyPost, Shippo, and ShipStation, enabling connectivity with over 50 carriers worldwide. Additionally, a public REST API is available to connect your logistics, 3PL, ERP, CRM, or IMS systems.

Great app for our return shipments. We can offer free returns from countries outside the EU to our warehouse within the EU because of Rich Returns.

M&H Uniforms

Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back. Rich Returns is more flexible & better for our business!

Malo'o Racks

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time.

Vaja Cases

Our people make all the difference

We function as an extension of your team, diligently ensuring that every aspect of your returns processes operates seamlessly and efficiently.

More than just a provider

We're your dedicated partner, here for the long haul. Count on us to stand by your side, offering unwavering support and innovative solutions for your success.

Expert technical support

Our dedicated team is equipped to guide you through every step of the way to ensure swift and efficient returns.

Comprehensive documentation

Explore in-depth video walkthroughs of our platform and resources crafted to maximize your utilization of Rich Returns.