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Customer Incentives

Seamless Shopify Returns Automation

Our technology is tailored to your brand, ensuring Shopify automation is both effortless & familiar to customers.
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Trusted by fast-growing brands

Optimize returns, propel sales

Minimize the pain points associated with product returns & exchanges. Trusted by over 700 fast-growing merchants.

Branded returns platform

Offer your customers a hassle-free way to start a Shopify return with a fully branded return portal, which matches your brand's look and feel, ensuring a familiar experience when they visit.
Build reputation & trust in brand
Increase customer satisfaction & loyalty
Retain more returning customers
Customize the portal according to your requirements
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Stay in touch with your customers

Provide customers with personalized email updates at each stage of their Shopify return process, effectively reducing support inquiries and enhancing their return and exchange journey.
Automatically send tailored email notifications to customers
Enhance clarity about each phase of the return journey
Receive notifications about new incoming returns & exchanges
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Facilitate faster processing with auto-approvals

Accelerate the return process by automating Shopify return approvals, providing customers with a seamless experience while boosting efficiency for your team.
Set up advanced rules & policies
Auto-approve only if returns match specific criteria
Enhance scalability
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Pre-paid return labels

Automatically offer customers a prepaid return shipping label without any staff input. This can be done through one of our carrier integrations.
No more "easy to lose" labels inside the box
Zero manual effort required for automatic labels
Eliminate uncertainty by having a clear understanding of incoming returns
Not using prepaid labels? No problem at all! You can use the Rich Returns app just as effectively.
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User friendly store integration

Allow customers to initiate Shopify returns directly from your confirmation emails or order history without the need to enter their order information.
Time-saving & convenient for customers
Seamless integration into your store pages such as the order history page
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Deeper insights with photo uploads

Encourage customers to submit photos of their returned items, allowing your staff to assess them via the merchant dashboard and make decisions on whether to approve or reject specific returns.
A user-friendly method for collecting product photos during the return initiation process
Works effortlessly on different devices, including desktop computers and mobile devices
Helps analyze return patterns & identify issues with products
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Why Rich Returns

Excellent experience is our priority

Our in-depth integration with Shopify provides a best-in-class solution for merchants looking to scale their Shopify stores.

Custom rules for your return policies

Implement intelligent automation rules that segment customers by analyzing their order data and return interactions. These rules enable personalized adjustments to the options customers see before, during, and after the return process.

Automated refunds

Transform refund processing into an effortless task with the Rich Returns dashboard, where everything is handled completely and automatically for you.

Great app for our return shipments. We can offer free returns from countries outside the EU to our warehouse within the EU because of Rich Returns.

M&H Uniforms

Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back. Rich Returns is more flexible & better for our business!

Malo'o Racks

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time.

Vaja Cases

Our people make all the difference

We function as an extension of your team, diligently ensuring that every aspect of your returns processes operates seamlessly and efficiently.

More than just a provider

We're your dedicated partner, here for the long haul. Count on us to stand by your side, offering unwavering support and innovative solutions for your success.

Expert technical support

Our dedicated team is equipped to guide you through every step of the way to ensure swift and efficient returns.

Comprehensive documentation

Explore in-depth video walkthroughs of our platform and resources crafted to maximize your utilization of Rich Returns.